Shipping policy

Shipping costs are order specific, regardless of the quantity or value of the products included in the order. The order is to be delivered in one delivery. Please note, however, that the order may be split into several deliveries due to, for example, the availability, weight or size of the products.

Please always include the recipient’s telephone number with the order. The order will be delivered to the pick-up point selected when you placed your order. When you have received the text or e-mail message notification sent to the telephone number provided you will be able to collect your order.

 

DELIVERY TIME

The delivery time is about 5–10 working days, and product-specific exceptions to this (if any) will be stated in the product information. ITAI is not liable for any changes to the delivery time or the consequences for the customer. Please note that sometimes delivery can take longer due to the delivery partner’s high volumes.

 

INTERNATIONAL SHIPMENTS
Please note that the final delivery time may be affected by the customs clearance process in your country.

 

IMPORTANT NOTE:
ITAI does not cover customs duties, taxes, or any additional charges that may arise during import. These costs are the responsibility of the buyer and are not included in the product price listed on our website.

For more information, we recommend contacting your local customs office.

If you notice any damage upon receiving the package, we kindly ask you to contact us at support@itaishop.com so that we can respond as quickly as possible and resolve the situation to your satisfaction.